Svetlo Consulting Inc. deploys seasoned consultants with number of years of practical expertise
and experience coupled with solid knolwedge of ITSM and ITIL best practices. In addition, the consultants broad
knowledge and expertise of IT infrastructure and business organization, provides realistic perspective on organization's opportunities
for increased IT Management process effectivness witihin the environment.
Consulting Inc. through comprehesive evalution, solution
design, implementing the solution and deploying tool, helps maximize the impact of your IT service
delivery and support processes.
ITSM Solution Approach
v2 & v3 Maturity Assessments
Baseline information to realizing future achievements.
Gap Analysis w/ Roadmap
with strategic and tactical guide to improve IT Management.
ITSM/ITIL Process Development
Improvement of existing
Optimal tool adoption, includes requirements defintions, acquisition
strategy and business integration and implementation.